Frequently Asked Questions

Please read our FAQ before sending us a message.

SHIPPING RATES

PORTUGAL
Free Shipping over 200€ (Nacex/CTT standard)
Express Shipping (Nacex/CTT – 1/2 business days) – 5€/15€ (Islands)

UNITED KINGDOM
Free Express Shipping over 200£ (DHL 1/2 business days).
Express Shipping (DHL 1/2 business days) – 12£
VAT included
Duties Included during checkout

USA & CANADA
Free Shipping over $300 (DHL 6-9 days)
Express Shipping (DHL – 2/3 business days) – $15

EUROPEAN UNION
Free Shipping over 200€ (DHL 6-9 days)
Ground Shipping (6-9 business days) – 8€
Express Shipping (DHL – 1/2 business days) – 15€

SWITZERLAND
Free Express Shipping over CHF 300 (DHL 1-3 business days).
Express Shipping (DHL 1-3 business days) – CHF 15
Delivery Duty Paid, VAT and duties included.

REST OF EUROPE
Express Shipping (DHL – 1/2 business days) – 15€

REST OF THE WORLD
Express Shipping (DHL – 3/5 business days) – 25€


NOTE
For shipping outside the European Union, UK and Switzerland, import duties may be due, paid to the carrier.

All payments a process through a secure payment gateway, with various options for payment.

With the most common payment being Debit or Credit card, which are processed via secure payemnt gateway,

SHIPPING RATES

PORTUGAL
Free Shipping over 200€ (Nacex/CTT standard)
Express Shipping (Nacex/CTT – 1/2 business days) – 5€/15€ (Islands)

UNITED KINGDOM
Free Express Shipping over 200£ (DHL 1/2 business days).
Express Shipping (DHL 1/2 business days) – 12£
VAT included
Duties Included during checkout

USA & CANADA
Free Shipping over $300 (DHL 6-9 days)
Express Shipping (DHL – 2/3 business days) – $15

EUROPEAN UNION
Free Shipping over 200€ (DHL 6-9 days)
Ground Shipping (6-9 business days) – 8€
Express Shipping (DHL – 1/2 business days) – 15€

SWITZERLAND
Free Express Shipping over CHF 300 (DHL 1-3 business days).
Express Shipping (DHL 1-3 business days) – CHF 15
Delivery Duty Paid, VAT and duties included.

REST OF EUROPE
Express Shipping (DHL – 2/3 business days) – 15€

REST OF THE WORLD
Express Shipping (DHL – 3/5 business days) – 25€


NOTE
For shipping outside the European Union, UK and Switzerland, import duties may be due, paid to the carrier.

We ship from Portugal, from within the European Union.

No import duties will be charged in the EU.

For the United Kingdom and Switzerland, VAT and import duties are included in the price. Shipments will be dispatched from Portugal with Delivery Duty Paid.

For shipments outside the EU, UK and Switzerland, import duties may be due, paid to the carrier, according to the destination country’s legislation.

If your order has not been shipped yet, you are welcome to email us at info@vridae.com and we will happily cancel or make amendments to your order

In the cases where the order has shipped, please refer to the returns process.

Shipped orders, cannot be canceled. If the order is canceled / not claimed from customs and returned to our warehouse, Vridae will be charged for both shipments, warehousing costs and processing fees. Therefore, only a partial refund will be issued, deducting the aforementioned costs.

Send us an email

info@vridae.com